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Great product, fantastic support!
November 18, 2019

Great product, fantastic support!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with SAP Conversational AI

We are currently using SAP Conversational AI within our R&D department. We currently use it to solve customer use cases and make pre-sales demos for potential new customer cases. We try to solve use cases that demand high repetitive actions. As of right now SAP Conversational AI is getting more popular within our organizations resulting in a broader (private) usage by our employees. Especially after an internal hands-on session we organized for some knowledge transfer within the company this phenomenon has surged.
  • Drag-and-drop user interface making it accessible for technical as well as non-technical users.
  • Free tier to develop different chatbots without cost -> easily able to start a proof of concept.
  • Integratable with lots of different channels.
  • Different opensource (GitHub) projects making it easy to customize the Conversational AI client or self-host the connector.
  • Great API + documentation making it a breeze for developers to integrate chatbots in different architectures.
  • Better copy-paste functionality in order to copy certain intents between bots without having to make them public.
  • Possibility to export data of intents and entities to CSV.
  • Better version control -> see differences between the versions easily.
  • Added a whole new line of business to our company.
  • Based on calculations it would result in 80% less manual work on a customer case that needed lots of repetitive manual tasks (in cooperation with iRPA).
SAP Conversational AI has a better documentation of their APIs. SAP Conversational AI also has a much more active and friendly community with lots of help from the community as well as from SAP co-workers. The integration with SAP (as non-SAP) technologies surpasses that of the competition. The better user interface is also a great advantage.
Great support from the people of SAP Conversational AI as of the community. Sometimes it takes a little while for folks of the SAP Conversational AI team to answer but this has mostly to do with the overload of questions and users the product has. The gold-support channel within Slack that SAP Conversational AI has, is a great help to distinguish more professional usage and therefore more urgent questions.

Do you think SAP Conversational AI (discontinued) delivers good value for the price?

Yes

Are you happy with SAP Conversational AI (discontinued)'s feature set?

Yes

Did SAP Conversational AI (discontinued) live up to sales and marketing promises?

Yes

Did implementation of SAP Conversational AI (discontinued) go as expected?

Yes

Would you buy SAP Conversational AI (discontinued) again?

Yes

Seeing all the different possible tools to create a chatbot currently available, SAP Conversational AI has one of the simplest user interfaces and is one of the most well-documented resources. It is easy and free to start hacking on a new idea. Having the possibility to integrate it on the many out-of-the-box channels makes it also immediately usable for different use cases.