1. Home
  2. 360 Degree Feedback Software
  3. Trakstar Perform Reviews
  4. User Review of Trakstar Perform
A solid and necessary tool - does the job, but unloved by employees
November 17, 2019

A solid and necessary tool - does the job, but unloved by employees

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Trakstar

We use Trakstar for our goal setting and annual review process across the entire organization. It allows us to collect self, peer, and manager feedback on an ongoing basis to help us maintain a focus on measurable goals. It also eliminates a lot of the traditional administrative work associated with the performance review process. In addition, Trakstar can be used to record notes on an ongoing basis.
  • Trakstar sends out a lot of automated reminders to participants, encouraging them to take notes and provide feedback on a regular basis.
  • Trakstar generates analysis (i.e., rater bais) automatically that would otherwise be labor intensive to do manually.
  • Trakstar has a feature that allows administrators to see what each individual employee sees - this is critical in ensuring that the performance review process goes smoothly.
  • Creating the reviews can be confusing for administrators, especially if you did not originally set up the system.
  • Even though lots of automated reminders go out to employees, employees are not that interested in engaging with the system.
  • Trakstar allows us to have a formalized review process that is not paper-based. This saves us substantial time and money.
  • Trakstar helps employees know that they will have the opportunity for a formal conversation about their performance.
  • However, employees overall do not like to use Trakstar and scored it low on the employee engagement survey.
I did not make the purchase decision for Trakstar, but at a previous job I used Reflektive. Many of the outcomes of the tool are the same, even if the product interface and language is slightly different.
Trakstar has been very responsive to my questions and support has been able to speak with me on the phone as needed. Also, when I told Trakstar that my employees were not delighted by the product, they did a special session with me to diagnose any issues and to make recommendations for how I could improve the tool's usefulness in my job. I appreciated their support here.

Do you think Trakstar Perform delivers good value for the price?

Yes

Are you happy with Trakstar Perform's feature set?

Yes

Did Trakstar Perform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Trakstar Perform go as expected?

I wasn't involved with the implementation phase

Would you buy Trakstar Perform again?

No

My reason for rating a Trakstar a 6 is that during our employee engagement survey, we discovered that very few employees like the system/see it as effective. This is likely more of a reflection on the performance review process than on Trakstar as a whole - at lots of companies, employees are just not known to like this process. Still, it seems like a necessary product and comparable to other SaaS performance management tools.

Despite this, Trakstar seems like an appropriate solution for small businesses looking to automate what was formerly a paper-based process. In doing so, companies will inevitably save time and money. If you have an annual review process with more than 25 people, you really do need a tool in place.

Trakstar Perform Feature Ratings