ServiceNow: A tool that can handle challenges when you're ready!
June 01, 2021
ServiceNow: A tool that can handle challenges when you're ready!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow IT Service Management
Our organization uses ServiceNow as our IT [Service Management] tool across the organization. It provides IT with a tool to manage incidents, problems, changes, releases, tasks and more. For our customers, it provides a portal to access knowledge base articles, request catalog items and report issues. Before ServiceNow, we struggled with solutions across multiple platforms.
- Workflows
- Change Management
- User Interface
- Creating custom search queries
- Workflow designer
- Initial Setup
- More transparency into how IT spends their time on work items
- More insight for customers on the status of their requests
- Ability to do more with less thanks to workflow automation of processes within ServiceNow (triaging, notifications, approvals)
ServiceNow feels like a much more mature and complete solution when compared to the other applications we have used or demonstrated. It is definitely a more costly solution to implement and maintain (annual costs) but the benefits at our organization outweigh those costs. ServiceNow gives our organization the ability to grow with many other modules available to us when we are ready.
Do you think ServiceNow IT Service Management delivers good value for the price?
Yes
Are you happy with ServiceNow IT Service Management's feature set?
Yes
Did ServiceNow IT Service Management live up to sales and marketing promises?
Yes
Did implementation of ServiceNow IT Service Management go as expected?
Yes
Would you buy ServiceNow IT Service Management again?
Yes