Enterprise Level CMS functionalities with Saas infrastructure!
Updated January 31, 2022
Enterprise Level CMS functionalities with Saas infrastructure!
Score 9 out of 10
Vetted Review
Overall Satisfaction with Crownpeak DXP
We currently use Crownpeak DXM for some of our clients. For the clients that we provide web content management services via the Crownpeak DXM, they use the platform all across the whole organization also in different languages. The tools provide a seamless content management operations process; the workflow structure and content management process allow non-technical users to create state-of-the-art customer experiences with limited teams. In-built DQM (Digital Quality Management) tool gives the marketing teams the ability to audit their content for accuracy and accessibility. The system has a decoupled deployment structure; as content authors, we are able to create, manage and push content globally (in various languages) with fewer efforts and shorter turnaround times when it comes to delivering complex digital projects without any IT involvement.
- Build & manage digital experiences without dependency on your IT team
- Built-in Digital Quality tool (DQM) tool allows you to check the quality of content and any accessibility issues and immediately flag any issues before publishing.
- Build websites with the component-based technology and spend less effort in creating the best user experience for the end-user
- Platform can be slow sometimes.
- Training materials are limited
- Improved accessibility scores of many of our clients
- Improved all over digital experience of our clients
- Huge cost savings due to SaaS as no upgrades needed
- Shorter time to market ability with accelerators
- Add more websites quickly without incurring extra cost
Content Author / Administrator
More than 10,000 pages
Due to the Cloud-first decoupled architecture there is an advantage of separating the management of the experience from the delivery of the experience. This allows Crownpeak to deliver any type of content into any technology, located anywhere. Another key benefit is its interoperability – it’s very easily integrated with third-party platforms, making it possible to build a world-class marketing technology stack quickly and efficiently. What’s especially unique about Crownpeak is that there’s no need to rip and replace any of your current systems if you’re still getting business value from them.
Do you think Crownpeak CMS delivers good value for the price?
Yes
Are you happy with Crownpeak CMS's feature set?
Yes
Did Crownpeak CMS live up to sales and marketing promises?
Yes
Did implementation of Crownpeak CMS go as expected?
Yes
Would you buy Crownpeak CMS again?
Yes
Crownpeak CMS Feature Ratings
Using Crownpeak DXP
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Component Development
- Integrations
- Globalization & Localization
- Scaling
- Deployment
Using Crownpeak DXP
50 - Content Authoring, Development, and Accessibility.
50 - 30 - Content Authoring 15 - Development 5 - Accessibility
- Web Content Authoring
- Web Development
- Digital Quality
- Portal creation for a client
- Intranet
Evaluating Crownpeak DXP and Competitors
Not Sure
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
We chose Crownpeak because of its adaptability, flexibility, and ease of maintenance. For example, in a client portal project we integrated Crownpeak with our customer's database servers and their existing services which they were already using for their own internal processes like managing documents, bills, etc. So, there was a need to connect all of them in one platform. With the flexibility of Crownpeak, we used Oracle Connection libraries, we used web services which are provided by other stakeholders, and we used server scripting when we needed to process these data on the server-side. All of them were possible because of Crownpeak’s agile structure. So basically, CrownPeak provides us limitless flexibility with the decoupled architecture.
The advice we can provide to digital
leaders out there is to select to work with tools & technologies that provide
them the ability to implement faster and move faster, that allows out of the box
integrations that developers can integrate in no time and most importantly the
ease of use without requiring IT, the ability to move quickly and make updates
or push out campaigns with ease and top notch security are some of the
differentiators that we would recommend that they should consider.
leaders out there is to select to work with tools & technologies that provide
them the ability to implement faster and move faster, that allows out of the box
integrations that developers can integrate in no time and most importantly the
ease of use without requiring IT, the ability to move quickly and make updates
or push out campaigns with ease and top notch security are some of the
differentiators that we would recommend that they should consider.
Crownpeak DXP Implementation
- Implemented in-house
- Third-party professional services
NMQ Digital certified partner of Crownpeak which is a global digital services agency with offices in Istanbul, Amsterdam, Lisbon, Kuala Lumpur and Portland.
Yes - We collect the requirements from the
client. Then we kick off the project by analyzing the requirements and creating
POC with key features in the Crownpeak DEV environment. In the meantime, we
complete the dev requirements and the design with the client. Then we start
working with the project by setting up the server, environments, and workflows
which becomes a very easy task thanks to Crownpeak’s built-in features
especially environmental workflow.
By using the component library, we have a
chance to create components for the elements which are repeatedly using on the
website which makes our development process easier and faster. When the
templates are ready, the developers perform unit tests on their own components
and deploy the project to the testing environment, so that the testing team can
perform the front-end tests.
After a back-and-forth between developers
and testing teams, we provide the pages to the client for review. After another
back-and-forth between the client and the developers, the client provides the
final approval, and then we are ready for go-live. The go-live process is also
very easy with Crownpeak. The live environment is already ready when we set up
the server at the beginning of the project so the only thing, we need to do is
to click a couple of buttons and we are live.
client. Then we kick off the project by analyzing the requirements and creating
POC with key features in the Crownpeak DEV environment. In the meantime, we
complete the dev requirements and the design with the client. Then we start
working with the project by setting up the server, environments, and workflows
which becomes a very easy task thanks to Crownpeak’s built-in features
especially environmental workflow.
By using the component library, we have a
chance to create components for the elements which are repeatedly using on the
website which makes our development process easier and faster. When the
templates are ready, the developers perform unit tests on their own components
and deploy the project to the testing environment, so that the testing team can
perform the front-end tests.
After a back-and-forth between developers
and testing teams, we provide the pages to the client for review. After another
back-and-forth between the client and the developers, the client provides the
final approval, and then we are ready for go-live. The go-live process is also
very easy with Crownpeak. The live environment is already ready when we set up
the server at the beginning of the project so the only thing, we need to do is
to click a couple of buttons and we are live.
Change management was minimal
- Translation but it has been solved quickly after addressing with Crownpeak
Crownpeak DXP Training
Configuring Crownpeak DXP
Yes - we have customized the interface extensively - Based on the client requirements we have done customization and we did not face any obstacles.
Some - we have added small pieces of custom code - Yes
Crownpeak DXP Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Not applicable
Yes - Yes, and it was always taken up by the support team quickly and resolved within the SLA
When we did a translation implementation for one of our clients, they have shown great support.
Crownpeak DXP Reliability
Integrating Crownpeak DXP
- Oracle Connection
- XTM
- Bynder
- Marketo
- Homegrown Databases
In a recent portal project, integrated CrownPeak with our customer's database
servers and their existing services which they were already using for their own
internal processes like managing documents, bills, etc. So, there was a need to
connect all of them in one platform. With the flexibility of Crownpeak, we used
Oracle Connection libraries, we used web services which are provided by other
stakeholders, and we used server scripting when we needed to process these data
on the server-side. All of them were possible because of Crownpeak’s agile
structure.
servers and their existing services which they were already using for their own
internal processes like managing documents, bills, etc. So, there was a need to
connect all of them in one platform. With the flexibility of Crownpeak, we used
Oracle Connection libraries, we used web services which are provided by other
stakeholders, and we used server scripting when we needed to process these data
on the server-side. All of them were possible because of Crownpeak’s agile
structure.
- File import/export
- Single Signon
- API (e.g. SOAP or REST)
- Javascript widgets
NA
Crownpeak PS team and support team is very knowledgeable about integrations, always check with the product teams, and they will guide you in the right direction. As their implementation partner, they always encourage us to build more connectors for ease of use and saving time for future implementations.
Relationship with Crownpeak
All Crownpeak teams have customer success in mind and therefore from sales to support teams, they ate pleasure to work with.
Upgrading Crownpeak DXP
- No upgrade is needed as they are SaaS