Item: OpenText ALM/Quality Center
Rating: 8
Author: Bharath Bhushan Sontike

Use Cases and Deployment Scope

Quality center is used in most of the departments for defect management. Testing is performed in two ways:

(Scheduled) Regression testing is performed on quarterly basis.
New product development/service development.

Regression testing will address any issues in the existing functionality and defects will be raised accordingly. Quality Center simplified the process of segregating the test results in better ways and defects are tracked accordingly. Single dashboard can be made available to showcase the status of the defects.

Pros and Cons

Reports can be retrieved according to the user requirement.
Single dashboard can be organized based on the projects and domains.
Security /Authorization - administrator can provide access to individuals based on the job profile.
SSO - Single sign on feature is available.
Defect status and report can directly sent via email to single/multiple users.
Organizing the defects and search optimization is another feature.

Frequent search word/terms inside Quality Center can be prompted (Search Help).
Dashboard - while exporting the report, pivot table (Pre defined) selection can be made available.
Automated E-mail should be made available when ever a new defect is raised to relevant person/team.

Return on Investment

Defect management is handled effectively and efficiently.
Status reporting of single/multiple projects are easy.
Scheduled automated testing minimized the time lines of delivery of project.

Alternatives Considered

BMC Helix ITSM (Remedy)

Firstly, it's a management decision to use HP Quality Center. But if you ask me why I would recommend Quality Center over other products is majorly because of automated regression testing, user interface, security/authorization restrictions and reporting features.

Other product which I used was complicated and UI was not user friendly. Also, most of the features available in Quality Center are available in them.

Key Insights

Do you think OpenText ALM/Quality Center delivers good value for the price?

Yes

Are you happy with OpenText ALM/Quality Center's feature set?

Yes

Did OpenText ALM/Quality Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OpenText ALM/Quality Center go as expected?

I wasn't involved with the implementation phase

Would you buy OpenText ALM/Quality Center again?

Yes

Other Software Used

BMC Helix ITSM (Remedy), IBM Cloud for VMware Solutions, Citrix Gateway (formerly NetScaler Unified Gateway)

Likelihood to Recommend

Quality Center is well suited for product based companies rather than service industry. The effectiveness of usage is more in product development projects. Defect maintenance and reporting in product development projects will have tailored outcomes. The report extraction is another feature which provides overview of the current project status.

Service industry - majorly the tickets raised will get unnoticed if the volume of tickets are huge and monitoring will be difficult.

Quick Center

Overall Satisfaction with Quality Center (formerly HP Quality Center)