Item: Salesforce Commerce Cloud
Rating: 8
Author: Joseph Alleruzzo

Use Cases and Deployment Scope

Salesforce Commerce Cloud is used collaboratively with our clients for their eCommerce departments. This is a tool to aid advertisements, coupons, content, fulfillment, social media, email, sales tracking and more.

Pros and Cons

Easy visualization of consumer journey.
No coding required.

Lack of customer service.
Product delays.

Return on Investment

Saved time using Salesforce engineers.
Decreased ROI due to in-house integrations.

Alternatives Considered

Shopify, BigCommerce and Oracle Commerce Cloud

Since we are operating within the Salesforce platform such as the DMP and Marketing Cloud, integrating Commerce Cloud was an efficient and consistent way to streamline the processes.

Other Software Used

Salesforce Marketing Cloud Email Studio, Salesforce Advertising Studio (formerly social.com), Salesforce Community Cloud

Likelihood to Recommend

The overall front-end design is modern and works well on all devices, and performs smoothly. The extensions into other Salesforce applications make the entire funnel marketing easy with attribution. Integrations are always delayed, order management is good but not a 1:1 match in real-time.

Good, but needs to speed up

Overall Satisfaction with Salesforce Commerce Cloud