GREAT Time Management, AWFUL Email Platform
January 18, 2020
GREAT Time Management, AWFUL Email Platform
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Accelo
Everyone in our organization is using Accelo. The software was meant to be best used to hold all of our clients and their retainers in one place and to integrate those retainers against logging time. This is so that we could accurately see how much time we were using for any given client, against their retainer. When we get close to using the entire retainer, we alert the client. This helps with losing money by going overtime allotted. However, it's a hub of other things like email (or "requests" as Accelo calls them) and contains numerous bugs and issues that have caused many headaches with communication issues between our clients and us.
- Timing Client Work: You are able to better manage your time on your clients.
- Housing Client Info in one Area: You can view all you need for any given client in one area.
- Email Errors: Countless issues with missed emails, scraped links, screenshots not going through, images/colors/hyperlinks all being stripped from emails.
- Ease of Email: You can't just "send an email" to anyone. The email address HAS to be linked to an account (client). First, you must add an email address to a client before you can send an email. This is painful when you're trying to communicate with sources like Google and having to create many different 'companies' to add emails to the company before emailing them.
- Save Money on Lost Time. You won't go over your client retainers in any given month if you use Accelo properly. This ultimately saves your company time and money.
- Lost or Broken Communications. They need to get it together with their email system, aka "request inboxes" ... There are too many lost or broken emails for them to be trustworthy with this. My suggestion is to make sure you know everyone you communicate with (including outside sources like Google or other companies) and set them up in Accelo, then send test emails. Also, when in doubt, use your Outlook or other primary sourced email when you want to make sure an email goes through with all appropriate files.
We switched from Teamwork to Accelo. Teamwork outperforms Accelo when it comes to tasks and email communications. However, Accelo does exceed Teamwork when it comes to impeccable time management. Being able not to overspend time on a client has had a significant benefit in ROI.
Do you think Accelo delivers good value for the price?
No
Are you happy with Accelo's feature set?
No
Did Accelo live up to sales and marketing promises?
No
Did implementation of Accelo go as expected?
No
Would you buy Accelo again?
No