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Loom: Become a Customer Care Guru
January 19, 2020

Loom: Become a Customer Care Guru

Dillon Gove | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Loom

Loom helps us provide video screen capture of workflows or issues in the product for both QA and current users/customers of our product. The shareable link it creates provides easy access along with microphone capture to aid in live commentary for these screen captures.
  • Accessibility.
  • Ease of Use.
  • The free Version maxes out at 198 Recordings.
  • Greater efficiency on our team.
  • Increased retention of customers.
I prefer loom to Droplr because of its easy interface. I had to take extra time to learn how to become effective with Droplr, while Loom felt self explanatory.
I actually haven't needed to contact their support in the two years that I have used their product. The resources they provide and the tool they built hasn't required me to get help from their dedicated support staff.

Do you think Loom delivers good value for the price?

Yes

Are you happy with Loom's feature set?

Yes

Did Loom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Loom go as expected?

Yes

Would you buy Loom again?

Yes

I use Loom almost daily for internal communications with my team, and for external communications with a customer to add that extra mile customer service and delight. Video and Audio can create a ton of clarity for the viewer on the exact steps to replicate a bug or to accomplish a detailed workflow. It saves me time from writing out large emails, and is a more enjoyable medium for digesting that information anyways.