Zoho Guide -- it works
January 19, 2020
Zoho Guide -- it works
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zendesk Guide
We use a guide to provide support documentation for our customers, segmented by organization.
- Segmentation.
- Article management.
- Setup needs to be thought of from implementation.
- Filtering is finicky.
- There's no real impact.
- Customers don't really like hunting for help.
It was integrated with our Zendesk help desk, and was reasonable in price.
They're prompt and thorough when asked.
Do you think Zendesk Guide delivers good value for the price?
Yes
Are you happy with Zendesk Guide's feature set?
Yes
Did Zendesk Guide live up to sales and marketing promises?
Yes
Did implementation of Zendesk Guide go as expected?
Yes
Would you buy Zendesk Guide again?
Yes