Salesforce Community provided us with a rapid deployment portal for our client.
January 20, 2020
Salesforce Community provided us with a rapid deployment portal for our client.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Community Cloud
We are an outsourcing organisation using Salesforce for CRM for our clients (usually our clients CRM implementation) and use/suggest using Salesforce Community to deal with their suppliers, customers and/or automotive dealerships.
- Great at providing a flexible web based portal for known users linked into the Salesforce CRM.
- Super for dealing with knowledge base and providing support for the community users from the single Salesforce knowledge repository and without the need for people support.
- By using Salesforce Community we managed to provide a circa 40% improvement in time normally attributed to chasing phone calls. Community replaced these calls with self service portal features, showing full auditability.
- MS SharePoint and Zendesk
As our client already used Salesforce CRM, it is a simple integration tasks to link Community to CRM. As such this was a quick deployment with the base data already being present and easily linked to.
Do you think Salesforce Experience Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Experience Cloud's feature set?
Yes
Did Salesforce Experience Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Experience Cloud go as expected?
No
Would you buy Salesforce Experience Cloud again?
Yes