Overall Satisfaction with Zendesk Guide
Technically it is being used by a department, yet it's also customer facing so our customers get the chance to use our help guide also. It benefits our internal reps as well as our external customers.
- It allows users to be self-reliant and more independent.
- Our managers are able to focus on higher value work because their agents can support themselves with getting their questions answered.
- Formatting can be tricky from time to time.
- Employee turnover has decreased because our agents feel more equipped with the knowledge at their fingertips.
- MONKEY
More options and customizable.
Do you think Zendesk Guide delivers good value for the price?
Yes
Are you happy with Zendesk Guide's feature set?
Yes
Did Zendesk Guide live up to sales and marketing promises?
Yes
Did implementation of Zendesk Guide go as expected?
No
Would you buy Zendesk Guide again?
Yes