Item: Paylocity
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

[It's being used by the] Whole organization. It helps with time clock integration with payroll, time off requests, is an employee hub for company info and provides access to their records.

Pros and Cons

Easy to use
Good product

Customer service and problem resolution is a real problem. So far when I have experienced an issue they have taken very long to answer and I had to continue to follow up. I don’t feel that I can rely on their answers in most cases. Customer service-friendly but don’t seem to actually care about the issue.
Sales guy really over sold the customer service part and how helpful they would be a

Return on Investment

More expensive than previous product but Palocity is a better product but the customer service is worse
Addressed 80% of my needs well

I selected it because it is a good affordable product. I wish I gave Paytime more consideration because they seemed to have a good product too and perhaps they have better customer service and timely resolution.

Support Rating

Good product but bad customer service

Key Insights

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Did implementation of Paylocity go as expected?

Would you buy Paylocity again?

Yes

Likelihood to Recommend

If you don’t need a lot of customer service or if they get your set up done correctly then you might think this is awesome and have a great experience. The functionality of the product is really good. Just disappointed in customer service and particularly the tax dept has my been my main complaint. Easy stuff they can handle a little better but they will refer you to the knowledge base articles.

Good product customer care needs work

Overall Satisfaction with Paylocity