ServiceNow - the hard to use workhorse
January 30, 2020
ServiceNow - the hard to use workhorse
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow
ServiceNow is used for knowledge-base management (help articles), incident/ticket management (help desk), and lots of internal processes for managing groups, forms, and other internal processes within the IT department. It is used across all of IT internally and then externally for the help articles and incident help tracking (emails). It has grown from originally handling just incidents to doing everything we can possibly think of - which isn't a great thing.
- Flexibility
- Feature set
- Difficult to use
- Lacks clarity
- We've rolled 5 different apps into ServiceNow which has certainly saved money, but at what cost in terms of time and frustration?
Do you think ServiceNow IT Service Management delivers good value for the price?
Yes
Are you happy with ServiceNow IT Service Management's feature set?
Yes
Did ServiceNow IT Service Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ServiceNow IT Service Management go as expected?
I wasn't involved with the implementation phase
Would you buy ServiceNow IT Service Management again?
No