Wistia makes managing and distributing video so simple
February 03, 2020

Wistia makes managing and distributing video so simple

Will Goad | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wistia

Our organization uses Wistia to host the majority of our videos. The videos are primarily public-facing training videos, but we are also presently using Wistia to host Marketing, Sales, Demo, and Customer Success videos. We have also used the service to previously hosting internal videos. Wistia is reasonably priced and quite easy to use. Loading videos is, straightforward and embedding them in our Help Center (previously Zendesk and now Intercom) is simple and makes it so much easier to serve customers. Currently, we are hosting at approx. 95 videos.
  • Super simple to add videos via drag and drop
  • Embedding is simple
  • Pricing is going up and seems a bit higher than I would like, though still a good deal.
  • Adding quizzing would be interesting.
  • Makes managing video simple, thus allowing me to focus on scenarios/issues where active engagement is necessary.
  • Gating makes it easy to give multiple users download rights, making Wistia great for not only streaming but for content sharing. This helps avoid the cost of FTP Service.
Wistia is slightly more expensive, but the metrics/data provided, combined with the ease of use, makes it the perfect choice for us. Being able to break videos into series/projects is very useful. Additionally, the chapter feature makes it easy to allow users to watch all or part of longer videos. I also believe Wistia is possibly safer.
To begin, I never have issues with Wistia, so I don’t have to reach out for service. This makes it easy to keep using the tool. Additionally, the Wistia team invests heavily in content, which makes for a great learning opportunity for those of us trying to make better content.


Do you think Wistia delivers good value for the price?

Yes

Are you happy with Wistia's feature set?

Yes

Did Wistia live up to sales and marketing promises?

Yes

Did implementation of Wistia go as expected?

Yes

Would you buy Wistia again?

Yes

If you regularly need to load videos quickly, Wistia is so easy to use. For training videos and Marketing videos, Wistia is excellent. Videos load fast, share easily, and still allow you to control them in a more strict environment through password gating. One area to note is that if you are hosting several hundred plus videos, it could become cost-prohibitive.