GENErations SYStemed
Updated May 19, 2020
GENErations SYStemed
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureConnect
I was in a Customer handling role in the last 5 years and it's been a year since I moved to the Administration team, working with Genesys CIC server, and I feel it's a great application to learn more about Contact Center operations. So far I feel that the application is smooth, fast and elegant. More to learn on Genesys.
- Easy Administration
- Robust
- Marquee Packages could have been better
- More plugins