Overall Satisfaction with Salesforce Commerce Cloud
Salesforce Commerce Cloud is being used across our entire organization. Our managers use it to direct their job setups, our customer service area uses it to set up & provide the details for all our work orders, our sales personnel use it for sales contacts, proposals, and opportunities. Our executives use it for reporting, tracking and review.
- Provide job order detail.
- Provide sales & customer contact info.
- Application is difficult to program for reporting.
- New Lightning feature is not conducive to our work needs.
- We can process more work orders without increase in personnel.
- Application is easily adapted and customized by programmer.
We were so impressed with the features, functionality and flexibility of Salesforce that we did not extensively evaluate other similar products.