Great product for chat like support
February 22, 2020
Great product for chat like support
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We were using Intercom for customer service purposes at 2 of the companies I have worked at. It was used by customer support, product, and sales at the beginning and the end by customer support primarily. It was a good experience overall. We implemented it, so it's embedded on our website, and people can reach out using Intercom to our product team.
- Easy to implement
- Good chat option
- Could have better targeting and reporting
- Better ability to tag conversations
- Fast SLAs
- Chat like opportunity
Intercom very different because I think Zendesk is way more email-based and doesn't have that chat feature mentality to it. However, Zendesk does have much more robust reporting and tagging opportunities, which was very helpful for us. I would say they are both excellent solutions just for a different type of companies
25,000 to 100,000