Kayako worked great while it lasted
February 19, 2020
Kayako worked great while it lasted
Score 5 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Kayako
- We used Kayako as our primary IT Help Desk ticketing system. We purchased and used the On-Prem version and quite some success in its implementation.
- Kayako allowed us to easily manage Help Tickets, communicate with our users, document all our past tickets, and create a knowledge base to help users and personnel look up and store past issues and solutions.
- Help Desk Ticketing
- Knowledge Base
- The usability could be improved to reduce the learning curve.
- Make it easier to reply to a customer
- Kayako was fairly priced at the time for the On-Prem solution, so good ROI because the investment was small
Jira is much more pricey but more complete. It integrates with our Scrum Board and Agile Software Development platform. So we can much more easily turn Tickets into User Stories, and our techs and devs only have to live in one software platform instead of having to switch between multiple and copy and paste so much.
Do you think Kayako delivers good value for the price?
Yes
Are you happy with Kayako's feature set?
No
Did Kayako live up to sales and marketing promises?
Yes
Did implementation of Kayako go as expected?
Yes
Would you buy Kayako again?
Yes