ServiceNow is the best tool for technical support ever!
February 27, 2020
ServiceNow is the best tool for technical support ever!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow
It's being used across the whole organization as the only software to provide customer support for all the company systems. Users submit a ticket requesting support with any of the applications our company uses.
- User-friendly.
- The workflow within ServiceNow is efficient.
- As a user, I haven't identified any areas where i would like to see improvement.
- I'd like to learn how to use filters better in order to find tickets assigned to me in a faster, easier way, but that is not a system issue.
- Annual savings for my organization after deploying ServiceNow was estimated at $900 million.
Do you think ServiceNow IT Service Management delivers good value for the price?
Yes
Are you happy with ServiceNow IT Service Management's feature set?
Yes
Did ServiceNow IT Service Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ServiceNow IT Service Management go as expected?
I wasn't involved with the implementation phase
Would you buy ServiceNow IT Service Management again?
Yes