1. Home
  2. All-in-One Marketing Platforms
  3. OutboundEngine Reviews
  4. User Review of OutboundEngine
Abysmal customer service
June 24, 2020

Abysmal customer service

Mike Thomas | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with OutboundEngine

We use it for sending out generic newsletters by email. It is only being used by the marketing department. The use is for keeping our clients informed. One major problem with this service is if another company has your contact on their list you cannot email them. Out of over 600 contacts, we could only email less than 200.
  • The emails look okay.
  • The customer service is terrible.
  • Minimal, I have never received an order as a result of their emails.
The support from OutboundEngine has been the worst I've received from any company in a long time.

Do you think OutboundEngine delivers good value for the price?

No

Are you happy with OutboundEngine's feature set?

No

Did OutboundEngine live up to sales and marketing promises?

No

Did implementation of OutboundEngine go as expected?

No

Would you buy OutboundEngine again?

No

Don't use these guys. They have made it a nightmare to cancel my account. They are holding me hostage, you cannot cancel on the phone and I've sent countless emails trying to get it cancelled. They are not responsive. I wish I never signed up with them. The tactics they are using do not reflect a good customer experience.

OutboundEngine Feature Ratings

2.3
Mobile optimization
3
Email deliverability reporting
3
List management
1
3.0
Automated sales alerts and tasks
3
Campaign Management ()
Not Rated
1.0
Social sharing and campaigns
1
Reporting & Analytics ()
Not Rated
Platform & Infrastructure ()
Not Rated