Item: PhoneBurner
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use PhoneBurner in an IT capacity to troubleshoot various telephone calling issues with our phone system. We can create various throw-away numbers to try out in our phone system and use PhoneBurner to reflect these numbers. It is not deployed across the entire organization, we use it as a tool to configure and troubleshoot various other systems.

Pros and Cons

Easily provision new numbers to the app.
Quickly and easily get rid of old numbers.
Mobility on any device.

Could be a little better on the pricing.
Could offer a better central administrative function.
Could provide more updates to the app.

Return on Investment

Time recovery.
Productivity Increase.
Problem Solving.

Alternatives Considered

Text Free

PhoneBurner is better due to the features of the application and the interface execution. It is a far superior product for troubleshooting issues and retaining numbers for usage. Text Free is okay but PhoneBurner is better.

Support Rating

Good technical support if needed.

Usability

Very good interface and many features. The ability to have a login for application usage is big.

Key Insights

Do you think PhoneBurner delivers good value for the price?

Yes

Are you happy with PhoneBurner's feature set?

Yes

Did PhoneBurner live up to sales and marketing promises?

Yes

Did implementation of PhoneBurner go as expected?

Yes

Would you buy PhoneBurner again?

Yes

Other Software Used

Microsoft 365 (formerly Office 365), Cisco Webex Meetings, Cisco Meraki MX

Likelihood to Recommend

Good for troubleshooting. Not so great for production calling. The tool is well suited for helping to troubleshoot other systems but I would not use it in everyday usage just for general calling. It easily masks your caller ID so that is helpful when looking to try to do that.

PhoneBurner Review

Overall Satisfaction with PhoneBurner