Overall Satisfaction with Smith.ai Live Website Chat
Smith.ai chat and reception service have been implemented on the website to help service site visitor questions and book new appointments. The biggest benefit we were trying to address was to handle frequently asked questions and help clients book appointments.
- Easy to configure chat interface
- Nice use of chat messaging during setup
- Unlimited chat questions and answers
- It needs to be easier to white label the chat interface.
- Smith.ai chat has delivered 50+ new leads each month
- Chat has reduced the number of FAQ phone calls by more than half
- New leads from Smith.ai chat have become clients at an impressive 8% rate - double our advertising rate!
We have tried a number of free and annual price chat solutions on the website but this is the first one that is great on mobile devices and intelligent enough to match questions to answers. This has been a hidden gem in delivering new client leads with a lead to client close rate double our advertising click throughs.
Do you think Smith.ai Live Website Chat delivers good value for the price?
Yes
Are you happy with Smith.ai Live Website Chat's feature set?
Yes
Did Smith.ai Live Website Chat live up to sales and marketing promises?
Yes
Did implementation of Smith.ai Live Website Chat go as expected?
Yes
Would you buy Smith.ai Live Website Chat again?
Yes