Brightflag is the tool for getting your invoices in one place and saving $$$
September 28, 2020

Brightflag is the tool for getting your invoices in one place and saving $$$

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightflag

We onboarded Brightflag to help our team process, review, and audit the hundreds of outside counsel and legal vendor invoices we receive monthly, plus be able to run reports and ensure we had a record of negotiations and project caps in one system. Brightflag allows us to have all of this information funnel through one system, and the platform itself is so easy to use with a simple interface for managing a lot of information at once. We have been able to reduce the time spent reviewing invoices from over 40 hours a month to less than 5. We have also seen a measurable drop in legal spend (the deepest drop was about 30% in the first quarter after onboarding) mostly due to the "sentinel" effect, combined with being able to easily see exactly what we're being charged for on every invoice and being able to raise questions immediately. We have also noticed more recently that the incoming invoices are much more closely aligned with our budgeting forecasts, despite some of the tasks being unexpected because we're able to catch rapidly increasing spends in real-time to control.
  • Easy interface
  • Amazing customer service
  • Measurable impact on bottom line
  • More bespoke flags
  • More benchmarking data
  • ROI has been superb: saw a 30% drop in legal spend (based on invoice amount) due to catching items that shouldn't have been charged or charges that exceeded agreed-upon caps.
  • Being able to add prior years' invoices to the system has been incredible since it allows for internal benchmarking and YoY comparison reporting.
Customer support is spectacular. Probably the single best quality of this product. They are quick to respond, quick to troubleshoot, and quick to offer suggestions on workarounds for things that might still be in the works (or unique to us). That level of agility and can-do attitude is what I needed in a partner like this.
Super easy to set up and use. The interface is intuitive, but it's worth spending some time getting used to seeing where the different "file cabinets" are located. I recommend having one person dedicated to the day-to-day management of the platform (separate from the reviewers and approvers), someone who just manages to upload the invoices, setting up new vendors, liaising with BF Support, but cross-training everyone who uses it on the broad functions.

Do you think Brightflag delivers good value for the price?

Yes

Are you happy with Brightflag's feature set?

Yes

Did Brightflag live up to sales and marketing promises?

Yes

Did implementation of Brightflag go as expected?

Yes

Would you buy Brightflag again?

Yes

Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Microsoft 365 (formerly Office 365)
I already recommend Brightflag to anyone and everyone who processes invoices. There is a lot of information and data that comes on these invoices, and having a system that streamlines the information in one place has been extremely useful for a department that is a cost center and needs a quick way to justify every spend.