Item: SAP Commerce Cloud
Rating: 9
Author: Zahit Bogus

Use Cases and Deployment Scope

SAP Hybris Commerce is the infrastructure of the project we have developed for the digital banking sector. The product is used by all technical business units. SAP Commerce is actively used in the current situation because it includes the e-commerce functions needed in digital retailing. In addition, the ability to track the company's stock integrated with existing ERP (SAP and/or non-SAP) systems gives us an advantage.

Pros and Cons

With SAP Commerce Cloud, we have strong content management where we define products, catalogs, and promotions.
It is possible to carry out transactions with SAP Commerce Cloud in such a way that they are integrated with existing ERP systems.
SAP Commerce Cloud has a platform where web interfaces are decoded.

It's a very costly product for small companies. Further cost reduction will increase the choice of the product.
Learning the SAP Commerce system is difficult for a start. In a simpler way, SAP Commerce product can be learned.

Return on Investment

With the PCM feature included in SAP Commerce Cloud, we can easily manage the product's content and catalog. It is a very important feature for technical business units.
The use of SOLR indexing technologies, which provide detailed product search functions in SAP Commerce Cloud, allows us to perform fast searches.

Key Insights

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

Usability

The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.

Support Rating

We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.

Likelihood to Recommend

SAP Commerce Cloud offers the ability to manage in-house inventory management on a single platform. I think the most important advantage of this is this: all teams can monitor the product at the same time in physical, online platforms and call centers. Real-time tracking of inventory status across all channels makes inventory tracking very easy. In addition, with the PCM feature, we can easily manage the product's content and catalog.

Digitalization Industry's Drug

Overall Satisfaction with SAP Commerce Cloud (formerly SAP Hybris)