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Good Product but Room for Improvement
October 19, 2020

Good Product but Room for Improvement

Debbie Personette | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SmartSearch

HR uses SmartSearch as a repository of candidates (candidates apply via our external website and their information is stored in SmartSearch), completing the hiring process (using e-sign and electronic document portal) and capturing offer letters for internal promotions/transfers. In addition, existing employees can apply to a position within our HR intranet and be attached to the position in SmartSearch for further review.
  • Electronic signing of offer letters and additional documents.
  • There is a nice candidate workflow.
  • Daily imports of our ADP tables for job information.
  • Timely response to issues.
  • More than 1 person at the company who understands the client's configuration.
  • Additional focus on non-recruiting clients.
  • Moving to e-sign documents has reduced paper and the time it takes to process a hire.
  • The notifications and electronic approval features also reduces the time to make an offer.
Once you get the 1 person on the phone they are very knowledgeable and tend to solve the problem. The issue is there are not enough resources to handle all the clients. Their primary clients are "recruiting firms" and I think that is where most of the their support resources go.
The product is easy to use but they could use some help in the reporting capabilities.

Do you think SmartSearch ATS delivers good value for the price?

Yes

Are you happy with SmartSearch ATS's feature set?

Yes

Did SmartSearch ATS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SmartSearch ATS go as expected?

I wasn't involved with the implementation phase

Would you buy SmartSearch ATS again?

Yes

I believe they have a good product, they just need additional resources to keep in touch with their clients.

SmartSearch ATS Feature Ratings

Recruiting / ATS
7.3
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
Not Rated
Job Search Site Posting
8
Customized Application Form
9
Resume Management
9
Duplicate Candidate Prevention
6
Candidate Search
6
Applicant Tracking
7
Collaboration
7
Task Creation and Delegation
5
Email Templates
7
User Permissions
8
Notifications and Alerts
9
Reporting
5