We love Smith.Ai!
October 29, 2020

We love Smith.Ai!

Eloisa Rodriguez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smith.ai Live Website Chat

We use Smith.ai Live Website Chat for perspective clients wanting to schedule a consultation. The chat agents will gather useful information for us so that we may engage with the perspective client accordingly. The chat agents provide all the necessary information for us facilitating our job when it comes to screening perspective clients/relevant chats.
  • Gather information from perspective clients.
  • Relay accurate/appropriate expectations to perspective clients.
  • Sympathize with perspective clients.
  • Conduct all chats in a very professional, yet not insensitive manner.
  • From our end, functionality is easy to follow.
  • Only positive. Our perspective clients love this feature, and so do we!
We use the Smith.ai Receptionist services. We selected website chat after having a conversation with our account manager who explained the features. We started off with a free trial, but when we saw how many visitors actually use the chat feature and how many relevant chats we get from perspective clients, we went all in!
It is very easy to use, from what we are told.
Because Smith.ai Chat agents do a tremendous job!

Do you think Smith.ai Live Website Chat delivers good value for the price?

Yes

Are you happy with Smith.ai Live Website Chat's feature set?

Yes

Did Smith.ai Live Website Chat live up to sales and marketing promises?

Yes

Did implementation of Smith.ai Live Website Chat go as expected?

Yes

Would you buy Smith.ai Live Website Chat again?

Yes

Smith.ai Live Website Chat in my perspective, is very well suited for law firms or any business where an individual can obtain initial information for contact. The agents obtain information; who is calling, why, what are the issues, they take very detailed messages. It is like a receptionist, but in text form. I think any business can use Smith.ai Chat and be happy with results. We are a small firm, but Smith.ai Chat is tremendously helpful with the volume of website visitors we have; they do a great job and weeding out spam/irrelevant chats.