Item: Twilio SendGrid
Rating: 1
Author: Billy White

Use Cases and Deployment Scope

I tried to send out an email campaign.

Pros and Cons

nothing
nothing
nothing

Emails are automatically center-aligned, unchangeable
Emails go to "promotions folder". Even after you are upsold to high-tier dedicated IP
Customer service is glacially slow. It's been a month and my concerns are still not resolved.

Return on Investment

They crippled my launch.

Key Insights

Do you think Twilio SendGrid delivers good value for the price?

Are you happy with Twilio SendGrid's feature set?

Did Twilio SendGrid live up to sales and marketing promises?

Did implementation of Twilio SendGrid go as expected?

Would you buy Twilio SendGrid again?

Yes

Usability

Troublesome product, terrible/nonexistent customer service

Support Rating

ONE MONTH I have been waiting and my concerns are not answered. I am a high-tier customer. I am charged $85/mo. for the privelege of waiting for a response.

Likelihood to Recommend

Absolutely execrable customer service. It was also dishonest of them to represent to me that my (expensive) upgraded account would solve the spam-filter problem.

troublesome product, terrible customer service

Overall Satisfaction with Twilio SendGrid Marketing Campaigns