SoGoSurvey is easy to use, feature rich, with excellent support!
November 12, 2020
SoGoSurvey is easy to use, feature rich, with excellent support!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SoGoSurvey
At Berkeley Hills Country Club, we've used SoGoSurvey in 2 different applications: 1) Allow all golfing members to select the capital improvement project they would like to see implemented, and 2) Request Membership Satisfaction with our Food & Beverage Services to allow us to continue to excel and find ways to improve based on membership feedback.
- Easy to use, from design to distribution to reporting results
- Customer Service is very quick to respond and always very helpful
- Feature-rich, which has allowed for our desired questions and responses, even within their basic service offering
- Improve their explanation of functionality allowed for each level of service
- Allow more features at the basic levels
- Members were very appreciative of the survey requesting their input on Capital Projects. Too many time, 1 - 2 staff members or Board members make decisions for the entire membership, which is not always the best approach.
- Hoping for actionable areas to improve once the results of the Membership Satisfaction survey completes.
I evaluated several different products, including SurveyMonkey. SoGoSurvey appeared to have the most features at the best value. Unfortunately, the "free" service didn't satisfy our needs and we had to upgrade during the first survey. I found SurveyMonkey and SoGoSurvey to be very comparable.
Do you think Sogolytics delivers good value for the price?
Yes
Are you happy with Sogolytics's feature set?
Yes
Did Sogolytics live up to sales and marketing promises?
No
Did implementation of Sogolytics go as expected?
Yes
Would you buy Sogolytics again?
Yes