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NetSuite CRM Review
November 26, 2020

NetSuite CRM Review

Chrissie Nelms | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • NetSuite CRM

Overall Satisfaction with NetSuite ERP

We use NetSuite CRM for customer support when issuing a warranty replacement for one client. NetSuite CRM has been very useful to us when we are setting up warranty work for customers. NetSuite CRM enables us to properly categorize the warranty replacements so they do not reflect a sale. We are also able to set up warranty replacement parts for specific items that pulls directly from inventory not available to the public.
  • Inventory reconciliation.
  • Revenue based orders vs. warranty based orders.
  • Easy to navigate while assisting customers / agent friendly user-face.
  • Not as user friendly for customer service agents.
  • Easier API with agent friendly ticketing systems.
  • Agents be able to add functions without having to get help from developers.
  • No manual work to categorize revenue orders and warranty orders.
  • Communication with multiple API's inventory management.
  • Categorize customers information in [a] clear way.
NetSuite CRM has a better tracking system for revenue orders. Inventory is easier to keep track of. NetSuite CRM is great at syncing with multiple API's to mesh all of the different operations.
On an operations level, NetSuite CRM is really good. It is easy to navigate inventory and allocate orders under the appropriate department for revenue or warranty. I feel there are more suited CRM's that are much more user friendly for ticketing systems.

NetSuite ERP Feature Ratings

NetSuite ERP Support

I am not involved at all with the support. We have a team working on all support for NetSuite.

Using NetSuite ERP

I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.