Automation, Transparency, Accuracy and Controllable
Updated January 25, 2022
Automation, Transparency, Accuracy and Controllable
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with BlackLine
My A&F teams have been using BlackLine for Account Reconciliation, Journal Entries, and Task Management for a little more than three years. It saves us tremendous time during the closing period, more accuracy, transparency and control. The experience I have had with BlackLine implementation consultants and BlackLine support team are remarkable.
- Great customer review makes it easier to convince the leadership to come on board
- Great user experience makes it easier to introduce new functionality to the team
- Unfinished products makes me hope more and better
- More fields available in the reporting functionality
- More visibility on account reconciliation template
- Account Reconciliation
- Journal Entries
- Matching
- Posting impact: streamlining
- Reporting impact: auto update with jobs
We are currently using AuditBoard over BlackLine Compliance. It is mainly due to Compliance was introduced to us after AuditBoard was already been implimented and used.
Do you think BlackLine delivers good value for the price?
Yes
Are you happy with BlackLine's feature set?
Yes
Did BlackLine live up to sales and marketing promises?
Yes
Did implementation of BlackLine go as expected?
Yes
Would you buy BlackLine again?
Yes
Using BlackLine
60 - Accounting
2 - problem solver, can navigate well with system, not an IT but more technical than most business persons.
- Reconciling balance sheet accounts
- Prepare journal entries with account validation rule, so no incorrect GL account should be posted to.
- Approval workflow assures every transactions are properly approved.
- Different journal templates assign to different users so they can use different accounting rules.
- We will utilize matching product to reconcile all other heavy load accounts.
Evaluating BlackLine and Competitors
- Product Features
- Product Usability
NA
I might try to negotiate the pricing to not be charged by user or to have free access to read-only user.
BlackLine Implementation
- Implemented in-house
Change management was a minor issue with the implementation - I would spend more time in helping each team choosing right template for their account reconciliation, and given more convincing reason to stop them from relying on excel template.
- Changing the specification because the changes made in the organization.
BlackLine Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Not kept informed |
I do not know of premium support, but the current support I have is very efficient to what I need.
Yes - They inform me about the next release date that will fix the bug, and it did get fixed at the time they committed.
During the implementation of journal entries, the implementation consultant were able to work during non-business hours to meet our go-live date.
Using BlackLine
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using Familiar | Slow to learn |
- account reconciliation
- Task
- Journal entries
- matching
Yes - The mobile didn't work at all. This is the only case I requested that Blackline were able to resolved. However, they will have a new mobile interface coming soon. So, I'm hoping that it will work well.