Solid cloud based ticketing platform
January 16, 2021
Solid cloud based ticketing platform
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow Now Platform
Servicenow is our ticketing platform. We use it to tie together LogicMonitor and auto-generate tickets based on alerts.
- Autogenerate tickets from Logic Monitor.
- Tickets from email to service desk is nice.
- Change control process flow is good.
- My home screen needs to auto update based on a timer.
- Long drawn out process for closing a ticket.
- Creating change control tasks are not intuitive.
- Auto ticket generation from Logic Monitor.
- Consistent cloud-based ticketing.
- Cloud based and available from anywhere.
Do you think ServiceNow Now Platform delivers good value for the price?
Yes
Are you happy with ServiceNow Now Platform's feature set?
Yes
Did ServiceNow Now Platform live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ServiceNow Now Platform go as expected?
I wasn't involved with the implementation phase
Would you buy ServiceNow Now Platform again?
Yes