CrowdCompass is my favorite part of event planning and management
January 14, 2021
CrowdCompass is my favorite part of event planning and management
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with CrowdCompass
CrowdCompass was used as THE main way for our annual users meeting attendees to access event information before and during the event. It contained our meeting agenda, maps of the hotel, exhibitor information, links to nearby attractions, games for the attendees to engage with throughout the event, and more! On the backend, I was the only person who had used CrowdCompass before so I became the expert on the product by default. I built out the entire event app for our user's meeting and then showed my two closest team members how to use the most important on-site portions of it so that they could assist attendees. CrowdCompass made it possible for us to ditch the massive amounts of paper that had traditionally been used during our annual meeting. And I'm not just talking agendas. The biggest paper saver was the ability to connect our user's manual to the app so that people could view it electronically. It would normally have been printed; think 100+ pages for all 200 to 300 participants.
- Fantastic customer assistance. Always on time, and willing to help.
- Easy to use platform. I was able to create events by myself after the first time (during which a CS rep walked me through all the steps).
- Easy for attendees to use, though a select group did need some extra assistance.
- Easy to make the attendee-facing side look really sleek and well-designed because of easy to use tools.
- I always wished that the feedback collected through the session listings in the app would link back to Cvent and the Cvent certificate tool so that people could have been given their certificates of completion immediately after submitting their session feedback. That was the one area that I time and again wished would be improved upon. For every event that I used CrowdCompass for (and it was a total of about 6 events with two different companies), I had to do some creative workarounds. I want to say that CrowdCompass's CS team was VERY helpful with this though.
- We were better able to engage with our customers through the app.
- The app helped modernize the experience for our attendees, and for a software company, it's especially important to show that you are on the cutting edge.
- Feedback collection was made SO much easier, and more immediate, through the different features available to us.
Do you think CrowdCompass delivers good value for the price?
Yes
Are you happy with CrowdCompass's feature set?
Yes
Did CrowdCompass live up to sales and marketing promises?
Yes
Did implementation of CrowdCompass go as expected?
Yes
Would you buy CrowdCompass again?
Yes