Overall Satisfaction with 8x8 Contact Center
We use 8x8 in our medical office for all of our incoming/outgoing calls and messages. Especially helpful during the 2020-2021 year to update patients on new covid measures and procedures.
- Availability at all times, does not seem to matter the time zone.
- Willingness to help, (tech worked with me on Christmas eve to trouble shoot our issues).
- Every staff member that I've spoken with has been extremely patient and professionals, even when dealing with my obvious frustrations.
- Speaking with a live representative quickly. I always seem to have to navigate an automated help center before I can contact a live representative.
- Time wasted with text "chatting", I have to do a lot of back and forth with a support representative when a simple voice call would eliminate a lot of back and forth to explain the issue in detail
- rep should review previous case on file re:same issue
- I've needed to call for assistance three separate times in three consecutive weeks, not sure if previous cases/calls get recorded into our account history, but considering all of our issues are related it would be helpful if each consecutive support person was able to review recent related calls.
- Reliability, I have worked with Comcast in the past, we often loss service with rain, snow, or wind.
- Cost effective, again in comparison to Comcast, less expensive for better service.
Comcast was very unreliable and more expensive.
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
Yes
8x8 Contact Center Feature Ratings
8x8 Contact Center Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Support cares about my success | Escalation required |
I was at work on Christmas Eve and was only supposed to be in the office for a couple of hours. I ended up staying an additional 5 hours (off the clock) to work on issues recording an external holiday closed greeting. We have been short-staffed since March and have not had a receptionist since then, so I had to take over those responsibilities as well. The support staff stayed with me, troubleshooting and testing a variety of things with me, and did not give up until the issue was resolved.