OutboundEngine needs to get OUT of the world of real estate.
January 29, 2021

OutboundEngine needs to get OUT of the world of real estate.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with OutboundEngine

I am a Realtor who was looking for a company to provide good content to be managed by them onto my website. What I wanted is for them to handle my current website with IDX exchange as well as ever changing content through the website, social media and the like. I told them I needed one company to handle it all. I signed up and 2 days later they were conducting my "onboarding". After 15 minutes into the process, I could tell they were not equipped to do what I was lead to believe they COULD do. I stopped everything in its tracks and asked for my money back and to void the contract. Buyers remorse set in quick but the manager basically said "sorry, nothing I can do". So less than 72 hours from signing once a techy who really knew the system explained I would need to use another company for the IDX and use OutboundEngine for the other. I TOLD THEM THAT I AM TRYING TO SCALE DOWN THE COMPANIES NOT ADD ANOTHER... ! It seems it fell on deaf ears. PLEASE RETHINK YOUR RELATIONSHIP WITH THEM....
  • They were more interested in getting your money than being clear on what the client wanted
  • Send the contract to the client before they sign.
  • A good salesperson will listen to the client therefore making sure they are getting what they want
  • If you cannot provide the complete service, don't be afraid and tell the client
  • As I said previously, on Wednesday of the same week, we had the sales call. They scheduled the onboarding two days later. 15 minutes into the onboarding, I asked to cancel. I never used nor will I ever

Do you think OutboundEngine delivers good value for the price?

No

Are you happy with OutboundEngine's feature set?

No

Did OutboundEngine live up to sales and marketing promises?

No

Did implementation of OutboundEngine go as expected?

No

Would you buy OutboundEngine again?

No

The only reason I am giving it a 1 is because I have to in order to continue....When I wrote to the BBB, the response from OutboundEngine was two quotes from their supposed recording of the sale. I was on the phone for a hour and they only showed two phrases from the conversation which I found to be very convenient. I had people in the room with me on speaker and heard the who conversation to be different..

OutboundEngine Feature Ratings

Mobile optimization
Not Rated
Email deliverability reporting
Not Rated
List management
Not Rated
Automated sales alerts and tasks
Not Rated
Social sharing and campaigns
Not Rated