Item: CloudTalk
Rating: 9
Author: Ian Moro

Use Cases and Deployment Scope

Right now [CloudTalk] is used only by the advisory team, but other teams/areas are on the process to adopt it too.

This solution solved our problem of not having a VOIP software integrated with HubSpot (our CRM). It's just too easy now to make calls, return calls, receive calls and check the recordings.

Pros and Cons

CRM Integration
Call notes/tags/quality feedback
URA

Callback function
Choosing what contact to record info to (if multiple with same tel)
Inside HubSpot calls (crashes)

Return on Investment

More connected calls
Better call tracking

Alternatives Considered

Can't elaborate on this one.

Key Insights

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

Likelihood to Recommend

CloudTalk is well suited for teams and areas that needs autonomy to customizate the whole customer service by phone.

Need different branches for each team/person? Custom tags? Easy access to recordings? Fast support? To extract metrics easily? All done.

I would say it's a little bit less appropriate if it doesn't integrate with your own CRM, as that's a must for us.

Awesome deliver at fair cost

Overall Satisfaction with CloudTalk