The very best of the best
February 13, 2021

The very best of the best

juan meier | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with CloudTalk

All the people on the client service part of the organization use CloudTalk in order to communicate with our old and new clients in order to give them the best possible service and solutions to all the problems and questions they may have. It's a really good and safe service.
  • Rapid calling
  • Log of calls
  • Good audio quality
  • Block incoming calls
  • Better cost per call
  • Connection problems
  • ROI
  • Customer satisfaction
  • KPI
It's the perfect complement to the other services we use as it permits us to get in contact with our clients in order to not only have good communication inside of the company but also outside the company with our clients. It really rounds up the whole package. It's just the best.

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

It's really good for entrepreneurs that need a call center but want it to be in-house. It is also good for separating the personal cellphone from the work phone. Is not so good if you want to have it for all-day use. I would recommend it for punctual calls and inquiries.

CloudTalk Feature Ratings

Agent dashboard
8
Validate callers
7
Outbound response
9
Call forwarding
6
Click-to-call (CTC)
7
Warm transfer
8
Predictive dialing
7
Interactive voice response
9
REST APIs
7
Call scripts
9
Call tracking
7
Multichannel integration
8
CRM software integration
7
Inbound call routing
8
Omnichannel inbound routing
8
Recording
7
Quality management
8
Call analytics
9
Historical reporting
9
Live reporting
7
Customer surveys
9
Customer interaction analytics
9