Marketing Ops Pro happy with CallTrackingMetrics
February 14, 2021

Marketing Ops Pro happy with CallTrackingMetrics

Christopher R. Chaput | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with CallTrackingMetrics

Used in Marketing for Channel Attribution with unique tracking numbers; Used in Customer Experience with Live Chat; Used in Analytics with Form Reactor and other Conversation Tracking
  • Attribution
  • Reporting
  • Integrations
  • Help docs could better align with task checklists
  • Setup automation or process prompts may streamline the manual steps required
  • Fits nicely into the % of budget dedicated to Analytics
  • CallTrackingMetrics is our system of truth for source of calls for Local Service business
  • CallTrackingMetrics is our system of truth for CSR staffing plans at Supplier / Distributor
Years back Ring Central played nice with HubSpot so we got exposure to that system. As I recall, their offering migrated to advanced users and therefore overkill for my smaller clients.

Do you think CallTrackingMetrics delivers good value for the price?

Yes

Are you happy with CallTrackingMetrics's feature set?

Yes

Did CallTrackingMetrics live up to sales and marketing promises?

Yes

Did implementation of CallTrackingMetrics go as expected?

Yes

Would you buy CallTrackingMetrics again?

Yes

We find all the value we need in the half of the tool set that tracks conversations. Having used more than one Call Tracking solution, CallTrackingMetrics offers excellent quality at a fee plan smaller businesses can afford. Full disclosure - we've not fully utilized Call Center features to replace legacy PBX but plan to do so for a Client in 2021.