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Great CRM built for the people that actually use the CRM to build relationships with customers, partners, and prospects
February 19, 2021

Great CRM built for the people that actually use the CRM to build relationships with customers, partners, and prospects

Steve Slaughter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Nimble

Used by channel managers and sales people. Also resold through our channel partners to other end user organizations.
  • Build Profiles for contacts.
  • Easy integration with Microsoft/Google.
  • Group messaging and outreach.
  • More contact outreach allowance for group messaging.
  • Multiple Pipeline Management UI could be better.
  • Close more deals faster.
  • Easier for me to get ROI than it is to get mired in Salesforce.
  • Understand contacts with whom I have lasting relationships.
Nimble is more cost effective than both. Easier to use than Salesforce. It's built for the user and the person in the customer facing role to make their lives easier. The others are built for making managers lives easier and can get frustrating for end users.

Do you think Nimble delivers good value for the price?

Yes

Are you happy with Nimble's feature set?

Yes

Did Nimble live up to sales and marketing promises?

Yes

Did implementation of Nimble go as expected?

Yes

Would you buy Nimble again?

Yes

Salesforce Lightning Platform (formerly Salesforce App Cloud), Google Workspace (formerly G Suite), Acronis Cyber Protect Cloud
It's so easy to pick up and start using. Minimized app switching. Lots of mobile capability which is hard for heavy CRMs. It's not heavy, it isn't built for managers. It's built so end users can pick it up and use extremely quickly and start building and deepening relationships without a lot of learning curve.
I've only dealt with support a handful of times in 4 years but each experience has been handled very well and they are helpful.
Easy, quick, live in one tab experience for anyone in a customer facing role that needs to build and develop relationships. Also for those doing research on contacts/companies, it's very great there too.

Nimble Feature Ratings

7.6
Customer data management / contact management
8
Workflow management
5
Territory management
8
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
7
Channel / partner relationship management
9
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
7.0
Lead management
6
Email marketing
8
7.0
Task management
7
Billing and invoicing management
Not Rated
Reporting
Not Rated
8.0
Forecasting
Not Rated
Pipeline visualization
8
Customizable reports
Not Rated
8.5
Custom fields
9
Custom objects
8
Scripting environment
Not Rated
API for custom integration
Not Rated
6.5
Role-based user permissions
5
Single sign-on capability
8
9.0
Social data
9
Social engagement
9
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated