Tries to do too much, doesn't do anything well
February 20, 2021
Tries to do too much, doesn't do anything well
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Manage
We used CW Manage for customer support (helpdesk), CRM, and sales. The benefit was that it had all of these features in one system, but it didn't do any of these things very well.
- Lots of features
- User interface is slow and cumbersome.
- Customer service is terrible.
- They lock you into deceptive auto-renewing contracts.
- Unresponsive when you try to cancel, just keep sending invoices.
- We switched to ConnectWise because it was an "all in one" solution, but ended up leaving because it didn't live up to expectations.
Do you think ConnectWise PSA delivers good value for the price?
No
Are you happy with ConnectWise PSA's feature set?
Yes
Did ConnectWise PSA live up to sales and marketing promises?
No
Did implementation of ConnectWise PSA go as expected?
No
Would you buy ConnectWise PSA again?
No