Tries to do too much, doesn't do anything well
February 20, 2021

Tries to do too much, doesn't do anything well

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Manage

We used CW Manage for customer support (helpdesk), CRM, and sales. The benefit was that it had all of these features in one system, but it didn't do any of these things very well.
  • Lots of features
  • User interface is slow and cumbersome.
  • Customer service is terrible.
  • They lock you into deceptive auto-renewing contracts.
  • Unresponsive when you try to cancel, just keep sending invoices.
  • We switched to ConnectWise because it was an "all in one" solution, but ended up leaving because it didn't live up to expectations.

Do you think ConnectWise PSA delivers good value for the price?

No

Are you happy with ConnectWise PSA's feature set?

Yes

Did ConnectWise PSA live up to sales and marketing promises?

No

Did implementation of ConnectWise PSA go as expected?

No

Would you buy ConnectWise PSA again?

No

Very slow and the user interface is cumbersome and outdated.
The worst support of any product I have ever experienced.
I wouldn't recommend it until the customer service improves.

ConnectWise PSA Feature Ratings

Organize and prioritize service tickets
Not Rated
Expert directory
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
Not Rated
Ticket response
Not Rated
External knowledge base
Not Rated
Internal knowledge base
Not Rated
Customer portal
Not Rated
IVR
Not Rated
Social integration
Not Rated
Email support
Not Rated
Help Desk CRM integration
Not Rated