Ease-to-use tool for contact center or VoIP cloud center
Updated March 19, 2021
Ease-to-use tool for contact center or VoIP cloud center
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with CloudTalk
I work in a company dedicated to financial services. Cloudtalk has helped us to work remotely and in the office. Achieving separate areas of the company, such as sales, collections, etc. to be able to have freedom in the use and administration of telephony. We used to use cell phones to meet this need. The product is good and very intuitive. The downside is that to have excellent results it must be connected to a network cable, which is not possible especially in an office that does not have the infrastructure for this or at home since employees have Wi-Fi.
- Easy to configure
- Intuitive
- Reasonable price
- Faster support
- Intermediate roles between agent and supervisor. Or leave a role that can manage accesses individually
- Remove agent without losing his history
- For a similar price it is not necessary to manage so many cell phone accounts
- Unlike basic telephony. It is possible to have more control of the interactions with our clients.
- For administrators it allows better control of commercial actions or the corresponding area for communication issues
The integration of CloudTalk with Pipedrive makes the native Pipedrive call system practically unnecessary. The latter does not allow searching for calls or generating indicators as well achieved as in CloudTalk.
We were able to downgrade Pipedrive thanks to the number of options that CloudTalk offers to configure the different needs of the company by sectors or groups such as collections, sales, etc.
Do you think CloudTalk delivers good value for the price?
Yes
Are you happy with CloudTalk's feature set?
Yes
Did CloudTalk live up to sales and marketing promises?
Yes
Did implementation of CloudTalk go as expected?
Yes
Would you buy CloudTalk again?
Yes