Item: TOPdesk
Rating: 10
Author: Jantien Strijland

Use Cases and Deployment Scope

TOPdesk is used througout the whole organisation. It supports all departments which deliver end-user processes regarding IT, HRM, Facilitair, Reservations, etc.

Users and Roles

100 - Management, Projectmanagement, IT service management, Technical management, Facility management, Support 1st and 2nd line, connection with external parties.

Pros and Cons

Very user friendly
Complete
Supporting all kind of processes within a company for services to personel and customers

Key-point more clearly all too quickly changing options and possibilities
Support more information about How best to implement processes
More levels on Categorisation
Extended functions in Forms + .PDF creation/Fill in

Alternatives Considered

ServiceNow Customer Service Management

User- and Functional management friendlyness and the extended features and collaborations with internal services and 3rd parties

A wide range of features.

Support Rating

Very good

Likelihood to Renew

I am very enthusiastic about the TOPdesk application

Key Insights

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

Likelihood to Recommend

In the broad sentence of ITSM applications I think this is the best option. Especially the various departments and services and how they link and be able to work together in one application.

TOpdesk rating

Overall Satisfaction with TOPdesk