Overall Satisfaction with Freshdesk
We use Freshdesk only within the advertising department. We use it as a ticketing system and for operational purposes. We use Cognito Forms in conjunction with Freshdesk. Freshdesk serves as our service hub for account managers, sales representatives, advertising operation managers, and the fulfillment team. We get sales orders and they go through Freshdesk to be fulfilled. We use tags and other features within the platform.
- Allows for integrations
- Works for form input
- Project management
- Organizing
- Better Integations
- Cleaner interface
- Ease of Use
- More capabilities
- Time efficiency- positive
- Project management - positive
- Working with our other systems- negative
We're actually already using other systems to make up for the lack of things that Freshdesk can do. However, Freshdesk is easy to learn and easy to use. With everything going more digital, we need software that can keep up. Freshdesk is still a good project management tool. We also use Hubspot as our tasking and ticketing system as well for other parts of our teams.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
No
Did Freshdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Freshdesk again?
No
100 to 500 per week