Scalable Ticketing
March 09, 2021
Scalable Ticketing
Score 9 out of 10
Vetted Review
Verified User
Software Version
Blossom
Overall Satisfaction with Freshdesk
Freshdesk allows us to track issues and roadblocks for our many customers and with a decentralized workforce very efficiently. Every incoming contact gets put into a ticket where we can keep track of progress towards resolution as well as communicate back to the customer any troubleshooting steps we have or notification of a resolution.
- Freshdesk works very well with other Freshworks services
- Ticketing is easy and efficient, requiring fewer clicks than some competitors
- The interface makes good use of space
- Ticket assignment can be a little clunky if you have a complicated group structure
- App has a little bit of a hard time with some email formatting
- Annoying notification badges for updates
- Freshdesk has been cheaper then our previous ticketing system
- Freshdesk made internal communication smoother, reducing staff time costs
- Freshdesk has more features for the pricing tier
One of the main reasons we went with Freshdesk was the search. Some other ticketing systems have horrible search functions that make it very difficult to surface the communications you're looking for. It's also meant to be a ticketing system first, and some others we've seen focus less on the support aspect that we were looking for.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
Fewer than 100 per week