Item: Aircall
Rating: 9
Author: Arvin Singh

Use Cases and Deployment Scope

Our sales team uses Aircall and it is a great way for them to call and log their calls at the same time. It has also integrated nicely with our CRM for data management as well.

Pros and Cons

I like the telephone pad I can use online and how easy it is to retrieve data after a call has been made.
The breakdown analysis is very thorough too. There's a lot of detail provided.

The Aircall app doesn't appear to have exactly the same features as using Aircall from a webpage. For example, [you are] unable to add other callers from the app, but it is possible on the webpage form.

Return on Investment

It has allowed users to be more independent as they can retrieve their own calls.
It has also allowed our users to become better aware of their performance due to the high quality of analysis provided by the aircall metrics.

It's great that Aircall can be set up in a certain way for our users to use it. Allowing them to have access to playing back their calls afterwards and not having to ask admin to retrieve their calls like other providers.

I particular like the breakdown analysis which is helpful to highlight performance in calls made by our sales team.

Detailed Calls for Better Performance

Software Version

Overall Satisfaction with Aircall

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Key Insights

Do you think Aircall delivers good value for the price?

Are you happy with Aircall's feature set?

Did Aircall live up to sales and marketing promises?

Did implementation of Aircall go as expected?

Would you buy Aircall again?

Other Software Used

Likelihood to Recommend

Aircall Feature Ratings