Overall Satisfaction with Zendesk Chat (formerly Zopim)
Zendesk Chat (formerly Zopim) is being used in two of the departments of the company, which consists of more than 1,000 employees. The tool is used as a medium of communication with the customers and couriers who use our delivery services. It is the primary way of communication for the customers who face issues with their orders and need immediate help.
- User friendly for the employees who use the platform to chat with customers
- Easy to pull up data and the data is quite accurate
- Easy to find previous chats using the History tab
- Needs a feature through which chats of a specific concern can be directed to specific users
- It is the primary way of communication for our customers so we rely on it heavily to solve any order-related issues.
Do you think Zendesk Chat delivers good value for the price?
Yes
Are you happy with Zendesk Chat's feature set?
Yes
Did Zendesk Chat live up to sales and marketing promises?
Yes
Did implementation of Zendesk Chat go as expected?
Yes
Would you buy Zendesk Chat again?
Yes