A Versatile Communication Tool For All Sales/Support Professionals
April 01, 2021

A Versatile Communication Tool For All Sales/Support Professionals

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Basic

Overall Satisfaction with Zendesk Chat (formerly Zopim)

Zendesk Chat is being used as one of the main lines of communication with potential new Ting Mobile and Ting Internet customers and as a support tool for our advisors. It's also being utilized as a great alternative for customers abroad who don't have the ability to speak in English over the phone or email since it allows the user to translate the chat into their own native language.
  • Extremely fluid chat interface allows for easy communication.
  • It can be used directly on a website page or as a widget.
  • Allows the end user to translate the chat into their own native language.
  • Notifies you with pending chats via on-screen notifications and sound effects.
  • Multiple chat interface, allow us to have multiple screens open at the same time as opposed to just one chat at a time.
  • Allow the customer's chat screen to move along to the new pages they navigate to while chatting with sales/support, the window will close abruptly otherwise.
  • Different user interface colors would be a nice bonus.
  • Positive impact on sales/support since it allows foreign speaking customers to engage with us without any language barriers.
  • Offers a positive for the customer to have email, phone and chat as communication options.

Do you think Zendesk Chat delivers good value for the price?

Yes

Are you happy with Zendesk Chat's feature set?

Yes

Did Zendesk Chat live up to sales and marketing promises?

Yes

Did implementation of Zendesk Chat go as expected?

Yes

Would you buy Zendesk Chat again?

Yes

Zendesk Chat is great for communication with potential and existing customers as opposed to having to speak with them. Some customers don't like talking on the phone and/or like the flexibility of doing other things while chatting in. It's not as appropriate for meetings with management/higher-ups since it's far too casual.