Item: Google Forms
Rating: 9
Author: Tiffany Consalvo

Use Cases and Deployment Scope

We use Google Forms within our organization. Our leadership team creates and distributes forms to the team for various events or surveys. Google Forms has made polling our team's input quick and efficient for our leadership team.

Pros and Cons

Easy to create different types of questions. For example, you can create short answer responses or select one, or multiple choice.
It is easy to make things mandatory for the user to complete.
It is easy to export the respondent's answers to a sheet document and share [them] within the organization.
The ability to make quizzes after presentations or for training has been awesome for our hospital.

The visuals can be edited for [a] color choice and you can add images, however, the overall look of the survey is standard.
Embedding the survey into a website is not as visually appealing as other survey options.

Return on Investment

Google Forms has increased our leadership's efficiency when collecting data from our team.
The export features to Google Sheets [have] made a positive contribution to our ROI by saving our leadership time reviewing data.
We have had a positive experience when creating quizzes to test knowledge, especially for our new hire team members.

Alternatives Considered

SurveyMonkey

Google Forms has been much easier to use for our team since we already use Google for other services. The integration between their products works well for what we needed. SurveyMonkey is what we used in the past. They were easy to set up and send out to our team, however, exporting the information and sharing it wasn't as easy. We had to share through Dropbox and use excel. Google Forms keeps all of the information easily accessible and easy to share amongst our team.

Key Insights

Do you think Google Forms delivers good value for the price?

Yes

Are you happy with Google Forms's feature set?

Yes

Did Google Forms live up to sales and marketing promises?

Yes

Did implementation of Google Forms go as expected?

Yes

Would you buy Google Forms again?

Yes

Other Software Used

SurveyMonkey, isolved, QuickBooks Online

Usability

It is very easy to use. It has a lot of features without breaking the bank. The integration into the other Google products is very appealing. It autosaves what we create and you do not have another platform to log into.

Support Rating

Google has a lot of videos and website information that really helps the end-user with the product. I have not had to call into support to figure out how to [set up] or use any of the google products.

Likelihood to Recommend

We have found Google Forms well suited to poll the team on various events. We have used it to get a pulse point on their comfortability with some Pandemic-related topics. We have created quizzes to test team members' knowledge of new products, services, and training. We have also used them for 360 evaluations.

Google Forms is easy to setup, easy to use, and easy to share amongst your team.

Overall Satisfaction with Google Forms