Overall Satisfaction with Atlassian Confluence
Atlassian Confluence is used across the company, within several locations. Atlassian Confluence is an easy tool to use and connects several teams across the whole organisation. It addressed several communication backlogs and created a more convivial area to share quickly and efficiently updates on projects and steps to follow.
- QUICK How-to Guides that can be generated and share instantly.
- Automatic Email notifications of new updates in the Confluence area
- Provides an easy at a glance view of the content similar to a book contents table
- Formatting text can be a challenge to new users.
- Automatic email updates
- Templates
- Blog areas
- Time savings with automatic notifications
- Across the organisation use and sharing
- Atlassian JIRA Align (formerly AgileCraft)
Atlassian Confluence was the market leader and we quickly realized that for our organisation, it was the no-brainer choice as it has more features and is easier to deploy with our other tools, such as Jira.
Do you think Atlassian Confluence delivers good value for the price?
Yes
Are you happy with Atlassian Confluence's feature set?
Yes
Did Atlassian Confluence live up to sales and marketing promises?
Yes
Did implementation of Atlassian Confluence go as expected?
Yes
Would you buy Atlassian Confluence again?
Yes
Confluence Feature Ratings
Using Atlassian Confluence
250 - Atlassian Confluence is used across the board, managers, engineers, technicians as well as purchasing and accounting folks.
I am not in the support group.
- Share HOW TO articles and collaborate on these
- Share and update meeting notes in real time
- Able to release a product earlier thru inter group working together at the same time on the same documents/tasks.
- Able to streamline Confluence with JIRA tasks (both from Atlassian) transparently, provides time-savings and concistency
- Permits efficient use of WIKI's
- Several Add-ons and/or plugins are available which permits customization and internal applications adapted to our needs
- More efficient use of WIKIS
Evaluating Confluence and Competitors
- Product Features
- Product Usability
Features and usability were and are important as the product can grow with us, is fairly easy to use and we can adapt it to our needs which helps prevent product obsolescence or having to evaluate and purchase another product.
I would not change anything.
Confluence Implementation
- Implemented in-house
Change management was a minor issue with the implementation - We need to be and stay disciplined!
- Making sure that content and context are well explained and well understood
- Make sure everyone understands the purpose on Confluence before they add contents
Confluence Training
- no training
For me it was...the help menus and webinars were very well presented and easy to understand.
Configuring Confluence
None so far unfortunately.
No - we have not done any customization to the interface
Some - we have added small pieces of custom code - I was not personally involved but the person that did it found it quite easy and user friendly.
None for now.
Confluence Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I believe Premium as we have many users and some fairly new, support is very important to us.
There are too many to pin point one.
Using Confluence
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Doing WIKIs
- Making HOW-TO pages/articles
- Plugins and Add-ons
- Searching for stuff is not always easy
Confluence Reliability
Integrating Confluence
- Atlassian JIRA
Seamless and easy.
None that I am aware of.
None that I am aware of for now.
Make sure all steps are done in the proper order and review often.
Relationship with Atlassian
Mostly payment terms and roll out schedules.
It helps if you already have an Atlassian Product but even at that, Atlassian are truly efficient so they would also be efficient in any cases.
Upgrading Confluence
- None as we did not upgrade yet
- None as we did not upgrade yet
Yes - I believe we may go from Professionnal to Enterprise.