A Review of BigCommerce
October 18, 2021

A Review of BigCommerce

Cynthia Wells | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with BigCommerce

I use BigCommerce for my e-commerce business. I sell women's apparel, accessories, and home decor items. I like BigCommerce because it is highly customizable right out of the box without the need to install additional apps. I really like the ability to edit and customize every aspect of my website with only a few clicks.
  • BigCommerce is very customizable right out of the box.
  • BigCommerce has great customer service.
  • BigCommerce is affordable.
  • BigCommerce is easy to use.
  • Although BigCommerce is easy to use, I do wish they had more online tutorials.
  • I wish the categories in the admin were configured a little better.
  • I wish the platform integrated with more third-party apps.
  • BigCommerce is really helping me streamline my business with the ability to connect multiple sales channels to my store.
  • BigCommerce has been a great all-in-one solution for my e-commerce business. I used another shopping cart company in the past and BigCommerce is ten times better.
  • More than anything, I love the ability to customize my store exactly the way I want it with only a few clicks.
I think BigCommerce's platform is a great way to scale your business. I like the fact that you can connect multiple storefronts to your BigCommerce account and fulfill orders right from your admin. I also like the fact that you can connect multiple third-party websites to your BigCommerce account and expand your reach by utilizing drop shipping.
I am currently using multiple integrations with BigCommerce. I have recently added integrations such as buy now, pay later apps to have a broader reach to my customers. I like the fact that the integrations are easy to set up and are another way to provide great service to my customers. BigCommerce may not have as many app integrations as other platforms, but they do offer many great ones.
Years ago I used a shopping cart service call Page Down Technology. They no longer sell shopping cart services. When I used them, their services were completely customizable but were very difficult to use because everything required coding. With BigCommerce, you can customize most things with just a few clicks and if you want more customization, you can also enter coding. I've always been able to do everything I wanted in BigCommerce without the need for entering any codes.

Do you think BigCommerce delivers good value for the price?

Yes

Are you happy with BigCommerce's feature set?

Yes

Did BigCommerce live up to sales and marketing promises?

Yes

Did implementation of BigCommerce go as expected?

Yes

Would you buy BigCommerce again?

Yes

I feel BigCommerce is well suited for anyone looking to start an e-commerce business or expand their brick-and-mortar business online. BigCommerce is easy to use, affordable, and you can get a free trial to test it out before you commit. While I feel the ability to customize everything is a great feature, I do feel that some people may find that to be intimidating and overwhelming.

BigCommerce Feature Ratings

Product catalog & listings
9
Product management
10
Bulk product upload
8
Branding
9
Mobile storefront
10
Product variations
10
Website integration
Not Rated
Visual customization
10
CMS
Not Rated
Abandoned cart recovery
Not Rated
Checkout user experience
10
eCommerce security
10
Promotions & discounts
9
Personalized recommendations
10
SEO
10
Multi-site management
9
Order processing
10
Inventory management
9
Shipping
10
Custom functionality
10