Need more accessible Customer Service
April 17, 2021

Need more accessible Customer Service

Robert Hames | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

PaperPort Professional

Overall Satisfaction with Kofax PaperPort (formerly Nuance)

I had used PaperPort for 10 years with great success. Unfortunately, when I upgraded to the pro version I found it difficult to set up a template. Now I have to re-set all scan parameters each time I want to scan something. I had to stop using it in favor of the scanning device software. I tried to find a number for customer service, but can't find one anywhere on the site that yields a live person to discuss my issues. Although I have really liked this product for years there is now a disconnect in customer service. It shouldn't be that hard to get a five minute conversation to solve this issue.
  • Nice interface
  • Easy to store from scanned item
  • Fairy quick scanner engine
  • Customer Service
  • Ease of setting templates
  • Too difficult to use

Do you think Kofax PaperPort delivers good value for the price?

No

Are you happy with Kofax PaperPort's feature set?

No

Did Kofax PaperPort live up to sales and marketing promises?

No

Did implementation of Kofax PaperPort go as expected?

No

Would you buy Kofax PaperPort again?

No

I don't use it anymore because I can't figure out how to set up templates for repeating scan scenarios. I would like someone from customer service to contact me.